Got Questions About Your Data and Privacy?
We’ve Got Answers.
Thank you for sharing your acts of kindness with us.
Here is exactly what happens to your data and information when you make a submission.
What do we collect?
When you text KIND and reply to our questions, we collect:
Your kindness story: the message you send us (what you did, the suburb you were in, and how it made you feel).
The time your message was received.
Your mobile number, so we can reply to you and honour opt-out requests.
How do we protect your number?
We never store your mobile number in a readable form. As soon as it reaches us, it's converted into a secure, one-way code (a "hash") that can't be turned back into your number. We use it only to send you a reply and to make sure that if you opt out, you stay opted out. We never publish or share your phone number.
How do we use your story?
We collect these stories to celebrate everyday kindness and to understand its impact in the community. We may share your story publicly on our website and social media to inspire others. Stories are always shared anonymously: we don't collect your name, and your phone number is never attached, so nothing we publish can identify you.
How can you opt in or out?
You can stop at any time. Just reply STOP to our number, and you'll receive no further messages from us. Standard carrier message rates may apply to texts you send.
Changed your mind? You're always welcome back. Just text KIND to our number again any time to re-join and share another act of kindness.
How long do we keep your information?
We keep your submission for the life of the Kindness Out Loud project (through to 2032), as part of building a lasting record of everyday kindness across Australia.
Who is responsible?
This project is run by Kindness Out Loud, supported by the Ubuntu Foundation. If you have any questions about your information or want it removed, contact us at kind@kindnessoutloud.org.au
What ages can participate?
This service is intended for people aged 16 and over.
If you are under 18, please make sure you have permission from a parent or guardian before using the service.
Future changes
This information was last updated on 28/09/2026.
If we change how we handle your information, we will update this page.
